The first step in mutual collaboration is a non-refundable retainer, a Good Faith deposit signaling a commitment to proceed with the project. It ensures that our efforts in sourcing and evaluating stones, as well as the designer’s artistic input, are compensated.
A Purchase Order (PO) is a binding contract outlining all costs, terms, and conditions of the sale. Signing it constitutes full acceptance of all terms without exception. Once the PO is signed, it becomes a mutually binding agreement that cannot be revised or canceled under any circumstances. The execution of every design aspect must be left to the artist’s discretion, except for the specifications explicitly described in the Purchase Order.
Both sides verbally agree to the purchase at the moment the sale takes place. Once the agreement is reached, the Purchase Order will be drafted and sent to the client for signature. Both parties must honor the verbal agreement until the order is processed and paid for. Clients who fail to follow through with payment for an agreed purchase will be refused any future services or transactions.
Custom orders require a deposit — typically 50% of the total, minus any retainer if applicable.
The deposit is non-refundable. Full payment upfront is required for:
Custom-made wedding bands
Work with simulants, lab-grown, synthetic, treated, or semi-precious stones
Projects involving low-value gems
Conceptual or unusual designs
Work with fragile gemstones (e.g., emeralds or tanzanites)
All special orders must be paid in full before shipment or pickup. If desired, we can provide a 3D-printed CAD resin model before production, so you can be confident in your design. Your satisfaction is our highest priority—if any aspect of our craftsmanship falls short, we will repair or remake the piece to meet our exacting standards.
Production begins on the day the PO is signed.
Due to the bespoke nature of custom jewelry, deadlines cannot be guaranteed.
We are not responsible for any monetary losses due to production delays.
Custom work cannot be returned unless explicitly covered by the Tranquility Program, as stated in the PO.
Upon receiving the item, clients have 10 days to report any damages or issues with quality.
Claims must include specific details. Failure to do so within the time frame constitutes irrevocable acceptance of the goods.
We do not collect sales tax on items shipped outside New York State or internationally.
A 8.875% New York State sales tax applies to items delivered within New York or picked up at our Manhattan location.
All import duties for international orders are the client’s responsibility.
Jewelry CAD CAM Masters is not liable for any indirect, special, incidental, or consequential damages arising from a purchase or product use. Loose gemstones are sold under the condition that they will be set in Jewelry CAD CAM Masters jewelry.
Questions regarding stock, return policy, costs, or availability must be asked before purchasing. No guarantees are made regarding appraised or market value of the finished item. Jewelry CAD CAM Masters is not responsible for typographical errors, outdated information, or inaccuracies on our website.
No warranties, expressed or implied, are provided regarding performance, safety, or longevity. Buyers are responsible for ensuring the suitability of goods for their intended use.
Under the U.S. Copyright Act of 1976, Jewelry CAD CAM Masters retains full rights to all patterns, designs, drawings, models, and digital data unless explicitly released in writing. All designs are protected under patent, trademark, and copyright law and remain the property of Jewelry CAD CAM Masters.
Jewelry CAD CAM Masters work is guaranteed for life; however, clients must handle, wear, store, and clean jewelry with proper care. The warranty does not cover damages caused by normal wear and tear.
